Per chance is there going to be a semi-public newsgroup for those with paid
developer’s seats for QNX6/Nto? If there are no such plans at present,
please count me as vote #1…
-Warren
Hear hear…
Warren Peece wrote:
Per chance is there going to be a semi-public newsgroup for those with paid
developer’s seats for QNX6/Nto? If there are no such plans at present,
please count me as vote #1…-Warren
Bruce Davis <bruce.r.davis@boeing.com> wrote:
Hear hear…
Actually, there are semi-private newsgroups for customers who have purchased
support plans. The intention of these groups is to provide a forum for
customers who do not have support plans to ask questions. QNX employees, QNX
RTP enthusiasts and customers who have development seats are all “free” 
to
participate in these groups…
Chris
Warren Peece wrote:
Per chance is there going to be a semi-public newsgroup for those with paid
developer’s seats for QNX6/Nto? If there are no such plans at present,
please count me as vote #1…-Warren
“Chris Travis” <ctravis@qnx.com> wrote in message
news:8vjh7p$51c$1@nntp.qnx.com…
Actually, there are semi-private newsgroups for customers who have
purchased
support plans. The intention of these groups is to provide a forum for
customers who do not have support plans to ask questions. QNX employees,
QNX
RTP enthusiasts and customers who have development seats are all “free” >
to
participate in these groups…Chris
Well then, if they’re SEMI-private and I haven’t yet ponied up the $10k/year
to join in, do I at least get to monitor them to see if there are any issues
at present which might affect one of the projects I’m working on? Point me
at 'em. Enquiring minds, and all that…
Just to let my preference be known, I much prefer the public forum type of
support to your less expensive approach of direct E-Mail. E-Mail has its
uses for information exchange, but the forum can sometimes provide you with
answers that you didn’t even know you needed (Bonus!). If you don’t feel
that your revenue generating customers deserve anything different than what
some highschool student tinkering on weekends for free can get as far as
support (nothing against highschool students, mind you), how about a
slightly more reasonably priced forum for those of us who have a hard time
selling $10k/year to the financial guys? (I’m working on it, but facing some
stiff opposition)
So far you’ve done a tremendous job of support here in the public forums,
which has surprised and delighted me immensely (making it harder for me to
justify $10k I might add). My concern is that since those in the know are
not “required” to check in any more due to the ever increasing amount of
traffic here, at some point in the future things may begin to go downhill
towards what I would have thought a free public support forum would be like
(read: “like everyone else’s tech support- lousy”).
Opinion - delivered. Asbestos longjohns - donned. 
For those in the States, Happy Thanksgiving! For everybody else, happy
Thursday!
-Warren “Best Bang for the Buck” Peece
Warren Peece <Warren@nospam.com> wrote:
“Chris Travis” <> ctravis@qnx.com> > wrote in message
news:8vjh7p$51c$> 1@nntp.qnx.com> …Actually, there are semi-private newsgroups for customers who have
purchased
support plans. The intention of these groups is to provide a forum for
customers who do not have support plans to ask questions. QNX employees,
QNX
RTP enthusiasts and customers who have development seats are all “free” >
to
participate in these groups…Chris
Well then, if they’re SEMI-private and I haven’t yet ponied up the $10k/year
to join in, do I at least get to monitor them to see if there are any issues
at present which might affect one of the projects I’m working on? Point me
at 'em. Enquiring minds, and all that…
They are only open to those who have support plans, sorry.
Problems/bugs/suggestions/tips&tricks from these newsgroups do make it into
the Knowledge base…
Just to let my preference be known, I much prefer the public forum type of
support to your less expensive approach of direct E-Mail. E-Mail has its
uses for information exchange, but the forum can sometimes provide you with
answers that you didn’t even know you needed (Bonus!). If you don’t feel
that your revenue generating customers deserve anything different than what
some highschool student tinkering on weekends for free can get as far as
support (nothing against highschool students, mind you), how about a
slightly more reasonably priced forum for those of us who have a hard time
selling $10k/year to the financial guys? (I’m working on it, but facing some
stiff opposition)So far you’ve done a tremendous job of support here in the public forums,
which has surprised and delighted me immensely (making it harder for me to
justify $10k I might add). My concern is that since those in the know are
not “required” to check in any more due to the ever increasing amount of
Why do you think this? QNX employees R&D and TS is constantly monitoring
these newsgroups…
The QNX RTP is very much under development and ~90% of the feedback/problems
we get is generated in these newsgroups.
traffic here, at some point in the future things may begin to go downhill
towards what I would have thought a free public support forum would be like
(read: “like everyone else’s tech support- lousy”).
I doubt very much this will happen, but if it does we will address it…
Chris
Opinion - delivered. Asbestos longjohns - donned. >
For those in the States, Happy Thanksgiving! For everybody else, happy
Thursday!-Warren “Best Bang for the Buck” Peece
“Chris Travis” <ctravis@qnx.com> wrote in message
news:8vk4ij$fc9$1@nntp.qnx.com…
| They are only open to those who have support plans, sorry.
| Problems/bugs/suggestions/tips&tricks from these newsgroups do make it into
| the Knowledge base…
Perhaps, but it’s not the same thing. It’s tough to browse the knowledge base
every day to keep up on what other people are running into. I’d rather read
ANSI specs (Eeew!)
| > My concern is that since those in the know are
| > not “required” to check in any more due to the ever increasing amount of
|
| Why do you think this? QNX employees R&D and TS is constantly monitoring
| these newsgroups…
| The QNX RTP is very much under development and ~90% of the feedback/problems
| we get is generated in these newsgroups.
It was posted in these newsgroups by someone, who said that because of the
amount of traffic being generated they had people monitoring the conferences,
but the developers themselves were “no longer required” to browse. I believe
it was in one of those cross-posting threads. So if things have already
changed because of increasing traffic levels, why would you assume that as time
goes on they won’t change again? Seems like pretty much a given to me,
although I hope you’re correct.
Although as I said the level of support here to date has been outstanding, I
still like the way it was worked on QUICS and would rather see a lower cost
support plan along those same read-only/read-write lines. A year or so ago I
was able to enjoy this current level of support for $5k/year and now it’s free
so don’t think I’m complaining about things today. I guess I’m just overly
pessimistic, as anything we’ve ever done here that was free got abused to the
point of absurdity, which in this instance means you doubled the price of tech
support on me. As I said, just log me in the register as expressing a
preference and we’ll see what time has in store for us all.
-Warren “Really I’m Not Complaining, Just Expounding” Peece