Support for paying customers - adequate?

“Mario Charest” <mcharest@void_zinformatic.com> wrote in message
news:90j75b$7qj$1@nntp.qnx.com
|
| “Steve Munnings, Corman Technologies” <steve@cormantech.com> wrote in
| message news:90ivs6$dr8$1@inn.qnx.com
| >
| > John Doe <john@csical.com> wrote in message
| news:90gttr$74t$1@inn.qnx.com
| > >
| > > Show of hands; how many developers reading the qdn.* groups thought
| > > that RtP itself was designed to be embeddable ? This isn’t meant as a
| > > flame,
| > > just curious.
| > >
| >
| > Not I!
|
| I’m expect QRTP to be able to created embeddable system once
| its complete (this is still a pre-release…), till then I won’t
| expect anything :wink:

I certainly don’t expect the Spanish Inquisition. (wait for it… :wink:

ok to be fair. tech support finally solved my problem, one the ball
got rolling things were solved fairly quick. its just that it took a
long time to get things rolling and working on a solution…

in the end it turned out to be a bug in the dinit program. im now just
glad the problem has been identified and solved…

Chris Foran did a good job of diagnosing the problem…

so while i still feel that support was slow in responding , i feel
that in the end they did a good job…

vince

On Sun, 03 Dec 2000 15:14:44 -0800, smeghead <lab-101@usa.net> wrote:

i would have to agree … it took three days for tech support to
respond initially to my question. that was over a week ago and i still
haven’t solved my problem… if fact im feeling alot of blame
diplacement rather than acutal problem solving. im trying to simply
boot rtos off of compact flash. i can boot my CF with dos,linux and
bsd but it locks up when i try to boot rtos… so far the best answer
that ive gotten equates to , although rtos is meant to be embedable
the released version is only supposed to work on desktop systems and
if i wanted to embed my system on CF i would have employ the services
of a specialist third party systems company… after sending back some
rather pointed emails to tech support i have gotten a little closer to
the embedding minimal photon question but still no solution on the
booting problem.
ive basicly got another 1 1/2 weeks to make this work or i will
essensally be fired for my decision to use qnx on this project. i have
to say that if this happens i will be donating a great deal of my new
spare time to the creation and building of a QNX real truths web page
to dispell the myths of QNX and encourage developers to be very
cautious when making any decision to go with QNX


this may sound flame like, but the way i feel about it if i go down
because i actually beleived the QNX marketing information im going
down leaving a rather large crater behind…


vince
iOn Fri, 01 Dec 2000 11:25:40 -0800, Bruce Davis
bruce.r.davis@boeing.com> > wrote:

I would like to know how others who have purchased developer seats for
the RTP feel about the technical support they are receiving.
Personally, I think the response to posted questions in the newsgroups
from QNX personnel is in general of high quality, but not necessarily
timely. If one is in the thick of a high pressure project and it takes
several days to get the first response (which typically leads to other
questions, etc), progress is maybe not quite as fast as it could be. I
realize this is a new product, etc., but I am spending what seems like
an inordinate amount of time banging my head against the wall. I would
just like to know what others think of the situation.

John Doe <john@csical.com> wrote:

Show of hands; how many developers reading the qdn.* groups thought
that RtP itself was designed to be embeddable ? This isn’t meant as a
flame,
just curious.

I think that Debbie ment that the boot images that are used on the RtP
cannot be directly embedded since they assume a lot about standard
PC hardware. The RtP itself is made up of a collection of technology
of which many (voyager, neutrino, photon) can be embedded but others
(phab, gcc) cannot or are not reasonable to embed. :slight_smile: However, RtP
includes all the tools and documentation one normally requires to
make an embedded, bootable image with either a flash filesystem,
network filesystem, or more conventional block filesystem.

chris

cdm@qnx.com > “The faster I go, the behinder I get.”

Chris McKillop – Lewis Carroll –
Software Engineer, QSSL
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Nah Chris, not all. There is some stuff which only comes with QNX4 hosted
thing for now. Sources for example and I think some low level libraries too.

“Chris McKillop” <cdm@qnx.com> wrote in message
news:90n5aa$f5s$1@nntp.qnx.com

John Doe <> john@csical.com> > wrote:

Show of hands; how many developers reading the qdn.* groups thought
that RtP itself was designed to be embeddable ? This isn’t meant as a
flame,
just curious.


I think that Debbie ment that the boot images that are used on the RtP
cannot be directly embedded since they assume a lot about standard
PC hardware. The RtP itself is made up of a collection of technology
of which many (voyager, neutrino, photon) can be embedded but others
(phab, gcc) cannot or are not reasonable to embed. > :slight_smile: > However, RtP
includes all the tools and documentation one normally requires to
make an embedded, bootable image with either a flash filesystem,
network filesystem, or more conventional block filesystem.

chris

cdm@qnx.com > “The faster I go, the behinder I get.”
Chris McKillop – Lewis Carroll –
Software Engineer, QSSL

Warren Peece wrote:

“Mario Charest” <mcharest@void_zinformatic.com> wrote in message
news:90j75b$7qj$> 1@nntp.qnx.com> …
|
| “Steve Munnings, Corman Technologies” <> steve@cormantech.com> > wrote in
| message news:90ivs6$dr8$> 1@inn.qnx.com> …
|
| > John Doe <> john@csical.com> > wrote in message
| news:90gttr$74t$> 1@inn.qnx.com> …
|
| > > Show of hands; how many developers reading the qdn.* groups thought
| > > that RtP itself was designed to be embeddable ? This isn’t meant as a
| > > flame,
| > > just curious.
|
|
| > Not I!
|
| I’m expect QRTP to be able to created embeddable system once
| its complete (this is still a pre-release…), till then I won’t
| expect anything > :wink:

I certainly don’t expect the Spanish Inquisition. (wait for it… > :wink:

But… But… NOBODY expects the Spanish Inqusition!

(Sorry. I KNOW that someone had to say it and I hadn’t seen it yet. I
assume full responsibility for my actions and will promptly be buying a
can of Spam when I get home.)