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The QDN public newgroup forum was created to be a community supported forum.
However, unlike comp.os.qnx, our Technical Support staff will continue to
monitor and play an active role in these conferences.
We recognize the importance of the QUICS conferences, and they will continue
to be available on a read-only basis. Our Technical Support staff have
spent many hours going through the conference archives, extracting useful
information and adding it to our comprehensive knowledge base.
So, to answer your original question - yes there has been a change in our
technical support model. The upcoming release of the QNX realtime platform
will result in exponential growth of the QNX developer community. We need to
enhance the support infrastructure in order to effectively support this
growing community without sacrificing quality. Hence the creation of the QNX
Developer’s Network (QDN).
While the QDN is available to all QNX developers, customers who have
invested in a support plan can join a private conference where they can
interact with QNX R&D staff. They will also get direct telephone and email
access to Technical Support (with guaranteed response times). Another option
is E-Support, which is currently available at support.qnx.com at no charge.
(The intention is to charge a per-incident fee by the end of the summer.)
For anyone who hasn’t used the QDN, it’s a convenient, central source for
supported hardware information, technical information, sample code, latest
product information and updates, news conferences, and so on… and it’s
free.
I’ve also crossed posted this message in qdn.public.news as that is probably
a better forum for this discussion.
-Debbie
“Nikolai Gorbunov” <n.gorbunov@swd.ru> wrote in message
news:8lm5ee$hee$1@inn.qnx.com…
Debbie Kane <> debbie@qnx.com> > ÐÉÛÅÔ ×
ÓÏÏÂÝÅÎÉÉ:8lkv86$5d8$> 1@nntp.qnx.com> …So, as of next week, we will no longer be monitoring the
quics.experts.*
conferences.We will, of course, continue support for ongoing threads in QUICS,
but new
postings will be redirected to the QDN.Does it mean major changes in QSSL tech support policy? Previously,
the customer had comp.os.qnx, where he could share information and
exchange opinions, and quics.experts.*, for access to which he paid
his support plan fee and where he could get a guaranteed detailed
answer to his tech questions, or find the ready solutions from earlier
threads.Will QSSL tech folks post to QDN as they did it with QUICS? If so, how
will the difference be made between th equestions of, say, guys ‘just
wondering’ and gold tech support plan customers? If not, what will be
the place to keep getting answers both comprehensive and in time?
E-Support? As QDN is procliaimed a self-supporting developers network,
as far as I understand, it won’t be the place to expect a guaranteed
answer.Am I right? Maybe I missed something?
- Nick
There is a now a public site “R & D Developers Corner”.
It may contain experimental software, trial products, ports and other works in progress.
Look at http://developers.qnx.com
The current Mozilla 0.9.2 (x86 only) package is posted and available for you to try out.
Look under the Ports link, and download the .qpr file. Happy browsing !!!
thanx
ben
Very cool. A “use at your own risk” department!
-Warren “Nothing ventured, nothing gained” Peece
“Brian Northgrave” <ben@qnx.com> wrote in message
news:9kbp1k$6ck$1@nntp.qnx.com…
|
| There is a now a public site “R & D Developers Corner”.
| It may contain experimental software, trial products, ports and other works
in progress.
|
| Look at http://developers.qnx.com
|
| The current Mozilla 0.9.2 (x86 only) package is posted and available for you
to try out.
| Look under the Ports link, and download the .qpr file. Happy browsing !!!
|
|
| thanx
| ben
|
|
|
|
|